Frequently Asked Questions

What is Bidroom?
How can I start to use Bidroom?
Why do I need to register to search for the accommodation?
How can I search for hotels?
How to book?
How do I know my hotel reservation is confirmed?
How can I make a special request? For example, a sea view an extra bed or a champagne bottle?
When will I be charged for the reservation?
Do I have to provide credit card details to make a reservation?
How do I know my credit card information is safe?
How can I cancel my booking?
Is there a fee, if I need to cancel my reservation?
How to make sure my booking is cancelled?
Can I update my personal information?
How can I cancel my subscription?
I forgot my password, how can I change it?


Don’t forget to check our FAQ and always feel free to drop an email to our support gurus

+31 20 808 2880 Telephone

Monday - Friday

from 8AM to 6PM (CET)

Saturday - Sunday

from 9AM to 1PM (CET)