Frequently Asked Questions
What is Bidroom?
How do I use Bidroom?
Why do I need a membership to book a hotel? There are so many public booking sites I can use instead.
What extras do I get with my membership?
I have a promo code. How can I use it?
How can I update my personal information?
How can I cancel my membership?
How do I search for hotels?
I’ve found a hotel I love! How does the booking process work?
Why am I asked to provide credit card details to make a reservation?
I’ve completed my hotel reservation. When and how will I be charged?
What happens with my credit card information?
How can I make a special request? I’d like an extra bed in my room, a bottle of wine, and a room with a view.
How can I manage my booking?
I need to cancel my reservation. What should I know?
I need to cancel my reservation. Is there a cancellation fee?
Feel free to drop an email to our support gurus
Don’t forget to check our FAQ and always feel free to drop an email to our support gurus
customercare@bidroom.com
Email